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Thank you for visiting and shopping at the Swimming NSW Shop. Swimming NSW is committed to high levels of customer satisfaction and providing quality products through its online shop. We will always do our best to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or that we are unable to fulfil your order, we will notify you to arrange for a full refund or mutually agreeable solution, such as placing your item(s) on back order. If you have any questions about stocked items or your order, please get in touch with us at swimshop@nsw.swimming.org.au or (02) 9714 7596.
Delivery processing time
Swimming NSW Shop ships to Australian addresses only. We aim to process all orders within three (3) business days. Orders are not shipped or delivered on weekends or holidays. If there is likely to be a significant delay in the delivery of your order, we will contact you via email or telephone.
Delivery rates & estimates
Swimming NSW Shop offers a $10 flat rate standard delivery to metropolitan, regional and remote areas. Orders over $100 are delivered free of charge. Delivery charges for your order will be calculated and displayed at checkout.
Delivery method - Estimated delivery time* - Cost
Standard - 2-6 business days (metro); up to 10 business days (regional/remote) - $10
*Estimated delivery times are provided as a guide only based on Australia Post timeframes. Once your order is placed, you will receive tracking information with more specific details about when you can expect your order to arrive.
Click and collect is available from the SNSW Swim Shop at Sydney Olympic Park Aquatic Centre (SOPAC), 8 am - 11 am Monday - Saturday. Once you have received confirmation that your order is ready for pick up, please visit the SOPAC reception desk and inform the staff that you are picking up an item from the shop. A staff member will then bring your purchase to the reception desk.
Bulky items
Bulky items are those with either a high weight or a large cubic volume footprint, typically over 5 kg in weight or has a large cubic volume. These item(s) will be marked as a bulky item in the Swimming NSW Shop.
These items carry additional delivery charges and are calculated in accordance with our courier freight charges. At checkout, you will be notified of delivery costs.
Delivery to P.O. boxes
Swimming NSW Shop does not deliver to P.O. boxes.
International shipping
We currently do not ship outside Australia.
Delivery confirmation & order tracking
Once your order has been shipped, you will receive a delivery confirmation email containing your tracking number(s). If you do not receive a delivery confirmation email, please let us know.
Damages
Swimming NSW Shop is not liable for any products damaged or lost during shipping. However, if your order is damaged upon receipt, we will do everything we can to help you out. Please get in touch with us to discuss your options. Make sure you save the package in its delivered condition, including the damaged good(s) and the packaging.
We’re here to help
Please get in touch with us if you have any questions or concerns regarding our delivery information, stocked items or your order on (02) 9714 7596 or swimshop@nsw.swimming.org.au. You can also visit us in-store at Sydney Olympic Park Aquatic Centre, Olympic Boulevard, Sydney Olympic Park, NSW, 2127.